Customer Success Advisor

Glasgow Source: WhatJobs

£26,000–£32,000

Company Description

Starting Salary: £12.71 per hour (flexible with industry experience)

Location: Glasgow City

Full time: 40 hours per week

Fully on site

Voted one of Sunday Times Best Places to Work 2025 and 2026!

Chisholm Hunter is one of the UK's multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is 'A Cut Above'.

At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.

Position

As a Customer Success Advisor you will be responsible for providing 'cut above' customer support via various channels of communication including telephone, email.

Key Responsibilities

Processing customer orders in a timely and efficient manner and ensure accurate dispatch log
Respond promptly to customer inquiries and provide advice and support in line with our luxury standards
Build and maintain strong working relationships with our branches and wider teams
Package and post high value web orders and special orders securely and in line with company policy
Provide confident aftercare support including managing exchanges and returns, escalating more complex cases to senior team
Enhance sales performance by responding to sales queries
Maintaining departmental KPIs including process accuracy, customer satisfaction, response times and sales

Requirements

Qualifications & Experience:

Previous retail experience would be advantageous
Passion for jewellery, gemstones, and precious metals
Excellent interpersonal skills with the ability to engage and connect with clients.
High attention to detail and accuracy