Property Claims Handler

Stoke on Trent Source: WhatJobs

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As a Property Claims Handler, you will be responsible for reviewing insurance policies, investigating claims, and liaising with policyholders, contractors, and other stakeholders to ensure that claims are resolved efficiently and effectively. You will also negotiate settlements and manage the claims process from start to finish, ensuring that all parties are kept always informed of progress.

Key Responsibilities

Work closely with clients, customers and insurance providers building long lasting relationships.
Be a pivotal part of the customer journey throughout their insurance claim, you will be responsible for communication between customers, clients, brokers, solicitors, underwriters, lost adjusters and other involved third parties.
Inbox management responding to enquiries from cover holders, clients, and brokers.
Take responsibility for the claims from start to completion including, processing, monitoring and negotiating settlement of claims.
Case management, handling the claim from start to finish, support the negotiation process with the client, underwriters and or loss adjusters.
Investigate all claims, deciding on liability, ensuring all evidence is gathered and recorded accurately in line with compliance and regulatory requirements.
Assess property damage, determine the cause of loss, and provide recommendations for coverage to facilitate the settlement of claims.
Effectively managing complaint cases.
Provide knowledge of insurance and detailed claims management process.

Candidate Requirements

Previous Claims experience is essential.
Specific property claims experience is desirable.
Ability to prioritise your workload and communicate well to the rest of the team.
Provide knowledge of insurance and detailed claims management process.
Professional communication skills.
Passionate for providing outstanding customer service.
Polite and enthusiastic can-do attitude.