Night Auditor

Bonnyrigg Source: WhatJobs

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Surrounded by eleven acres of countryside and wooded valleys, Dalhousie Castle is a remarkable 13th-century Scottish castle with more than 800 years of history.

Following a £6 million transformation, Dalhousie is entering an exciting new era, bringing a renewed sense of luxury, style and energy to this extraordinary historic property.

Our ambition is to establish Dalhousie Castle as one of Scotland’s leading luxury and 5-star destinations. We are building a team of people who are passionate about hospitality, proud of what they do and excited by the opportunity to help shape the next chapter of the Castle.

We are looking for a confident and highly organised Night Auditor to take responsibility for our Front Office and guest experience throughout the night.

This is much more than a traditional Night Porter role. You will be the key point of contact for our guests overnight and will take ownership of the Front Office operation while the daytime management team is away from the property.

The position combines luxury guest service with Front Office administration, reservations, financial controls, security and overnight hotel operations.

What you'll be doing

Welcoming late-arriving guests and assisting with early departures
Delivering professional and personalised check-in and check-out experiences
Taking ownership of guest enquiries, requests and concerns throughout the night
Monitoring and responding to hotel emails
Responding to guest messages and enquiries through Booking.com and Expedia
Answering telephone enquiries professionally
Reviewing reservations and ensuring booking information is accurate
Checking advance purchase and prepaid reservations
Processing payments and virtual credit cards where required
Reviewing cancellations, new bookings and no-shows
Completing overnight banking, financial checks and end-of-day procedures
Ensuring guest accounts, charges and payments are accurately posted
Preparing daily reports and information for the Front Office and management teams
Preparing registration cards and departure information for the following day
Maintaining accurate guest profiles, notes and handovers
Completing security and fire safety checks throughout the Castle
Monitoring CCTV and maintaining awareness of the property overnight
Responding confidently to incidents or unexpected situations
Preparing the Front Office operation for the following morning
Assisting with luggage, early departures and other guest requirements where necessary
Working closely with Front Office, Food & Beverage, Housekeeping and Management to ensure a seamless guest journey

What we’re looking for

Previous experience within a Night Auditor, Night Receptionist, Front Office or similar hotel role would be advantageous, although we are also interested in candidates with strong administrative, financial or customer service experience.

You will be someone who:

Is confident working independently and taking responsibility
Is comfortable handling payments, banking and financial information
Is confident using computer systems and learning hotel software
Communicates professionally both verbally and in writing
Can confidently respond to guest emails and online messages
Remains calm and professional when dealing with unexpected situations
Takes ownership rather than waiting to be asked
Understands the importance of accurate communication and handovers
Is reliable and comfortable working overnight shifts
Has a genuine interest in hospitality and developing their career

This is an opportunity to join Dalhousie Castle at a genuinely significant moment in its history.

Following a £6 million transformation, we are building something new while respecting everything that makes Dalhousie special.

As Night Auditor, you will hold an important position within the hotel. While much of the Castle sleeps, you will be trusted to look after our guests, protect our standards and ensure the operation is ready for the following day.

For someone looking to develop a career within Front Office, Rooms Division or hotel operations, the role provides valuable experience across guest relations, reservations, hotel systems, financial controls and operational decision-making.

Our Values

Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be