BRAND INTRODUCTION
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests. While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future. Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality.
SCOPE & GENERAL PURPOSE
The Night Auditor plays a dual role, combining overnight front desk duties with the completion of daily financial reconciliations. Responsible for ensuring accuracy in guest accounts, balancing the hotel’s revenue, and preparing reports for management, the Night Auditor also serves as a key overnight contact for guests.
This role requires attention to detail, financial accuracy, and a warm, professional approach to guest service, ensuring both smooth night operations and readiness for the following day.
LEADERSHIP COMPETENCIES
1. Financial Accuracy & Audit
- Completes nightly balancing of guest folios and revenue postings.
- Prepares and distributes end-of-day financial reports.
- Identifies and resolves discrepancies with precision.
2. Guest Service
- Provides a warm and professional welcome to late arrivals.
- Assists guests with enquiries, requests, and check-in/out procedures.
- Handles concerns or incidents with discretion.
3. Operational Oversight
- Oversees the reception desk during night hours.
- Coordinates with Night Manager and other departments as needed.
- Ensures hotel readiness for the next day’s operations.
4. Communication & Reporting
- Prepares accurate audit reports for senior management review.
- Records any overnight incidents or guest feedback.
- Ensures smooth handover to the morning team.
5. Safety & Security
- Monitors property access and guest safety during the night.
- Supports emergency procedures when required.
- Maintains vigilance in guest and staff interactions.
KEY RESPONSIBILIES
- Complete nightly financial audits, balancing guest accounts and revenue.
- Prepare and deliver daily reports for Finance and Front Office management.
- Process late check-ins, early departures, and guest requests.
- Maintain accuracy in billing, postings, and cash handling.
- Serve as a professional and approachable point of contact overnight.
- Manage overnight enquiries, bookings and guest requests.
- Support Night Manager in ensuring operational standards are upheld.
- Handle guest complaints and issues efficiently, ensuring timely resolution to guest satisfaction.
- Answer and manage incoming calls, emails and reservations, ensuring all communication is handles professionally and efficiently.
- Accurately process payments and ensure the security of guest information.
- Monitor safety and security of the property during the shift.
- Conduct administrative tasks and system checks to support next-day readiness.
- Record and communicate guest feedback and incidents in daily log.Respond to emergency situations calmly, ensuring guest and staff safety.
- Maintain the reception and lobby area to a professional standard.
- Liaise with Housekeeping, Concierge, and other departments to ensure guest needs are met.
- Assistant the Night Manager in any tasks required to ensure smooth operations.
This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.
SKILLS & QUALIFICATIONS
- Diploma or certificate in Hospitality, Accounting, or equivalent experience.
- Previous experience as Night Auditor or in Front Office operations.
- Strong numeracy and financial reconciliation skills.
- Proficiency in Opera PMS or similar hotel management systems.
- Fluent English required; additional languages are an advantage.
WORKING CONDITIONS
- Overnight shifts, including weekends and bank holidays.
- Extended periods of standing at reception.
- Balance of guest-facing service and administrative tasks.
- Requires focus during late/early hours.
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