Service Controller

Service Controller - £27,000 - £30,000 + Bonus & Progression in Nottingham

Growing forklift business | Career progression | Full training provided

We are recruiting for a Service Controller to join a well-established forklift company in Nottingham. This is a fantastic opportunity for an organised and proactive individual to join a busy service team, coordinating engineers, customers and service requirements while developing a long-term career within the forklift industry.

As a Service Controller, you'll play a key role in keeping the service department running efficiently, ensuring engineers are scheduled effectively, breakdowns are dealt with promptly and customers receive a high level of service.

Why apply / What's in it for you?

You’ll enjoy:

• Salary of £27,000 - £30,000 per annum
• Bonus incentives
• Genuine career progression within the service department
• Full training on forklift equipment and service processes
• Supportive, team-focused working environment
• Opportunity to build a long-term career within the forklift industry

Key Responsibilities

As a Service Controller, you'll be responsible for coordinating the day-to-day service operation and supporting both engineers and customers.

• Coordinating engineer schedules for planned maintenance, servicing and breakdowns
• Liaising with customers and engineers to ensure jobs are completed efficiently
• Managing forklift breakdowns, repairs and urgent service requests
• Monitoring job progress and keeping customers updated
• Allocating work to engineers based on location, skills and availability
• Maintaining accurate service records, job sheets and system updates
• Arranging parts and liaising with suppliers where required
• Supporting with customer enquiries and general service administration
• Assisting with invoicing and ensuring completed jobs are processed correctly
• Building strong working relationships with customers and engineers

What we're looking for

To succeed as a Service Controller, you'll ideally have:

• Previous experience within forklifts, plant, powered access, HGV, agricultural machinery, vehicle servicing or a similar engineering environment
• Strong organisational skills and the ability to manage multiple jobs at once
• Confident communication skills when dealing with customers and engineers
• A proactive approach and excellent attention to detail
• The ability to work effectively in a busy service environment
• A willingness to learn and develop your knowledge of forklift equipment

If you're an ambitious Service Controller looking for your next move in Nottingham, and you want to build a long-term career with an established forklift company, we'd love to hear from you.

Job Number │ 49000 / INDPLANT

Location │ Nottingham

Role │ Service Controller

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