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We’re Nominet – a world-leading domain name registry operating at the heart of the UK internet. While we're best known for running .UK domains, our DNS expertise also underpins critical internet infrastructure that government services, including the NHS, rely on.
As a public benefit company, our work has a positive impact on society. We’ve donated millions to projects that use technology to improve people’s lives and have committed to delivering £60m worth of support over the next three years.
The Role:
This role will lead the people change and implementation activity for Nominet’s HR and Payroll transformation, helping the business move to simpler, more consistent and digitally enabled ways of working whilst deploying refreshed and revised ways of working and employee experience.
Working closely with HR, Payroll, Technology, Security, Project Delivery colleagues and the chosen provider - the HR Transformation Lead will help shape, build and deliver the implementation plan, translating it into practical business readiness, adoption and transition activity. The role will make sure employees, managers and HR users understand what is changing, what is expected of them, what the new approach to working is and how to use the new system confidently from launch.
Success will be measured by smooth adoption, clear ownership and understanding, well-managed risks and a strong employee and manager experience through implementation and early life support.
What You’ll Be Doing:
- Build clear implementation and change plans covering stakeholder engagement, communications, training, operational and business readiness, cutover support and early life adoption.
- Lead behavioural change activity that delivers the HR and Payroll transformation helps move from current ways of working to new digital behaviours, embedding self-service, data ownership, process consistency and confident use of the HR and Payroll systems beyond go-live.
- Lead the end-to-end change, readiness and adoption approach for the wider transformation around culture, ways of working and our employee experience, ensuring employees, managers and HR teams are prepared for the transition.
- Work with HR Operations, Payroll, Technology, Security, Talent, L&D and the chosen provider to implement future ways of working, identify impacts and turn these into practical actions for each audience.
- Coordinate testing, data readiness, training materials, manager guidance and self-service content so that the new HRIS is launched with clear processes, ownership and support routes.
- Monitor adoption, risks, issues and feedback during implementation and hyper care, using insight to resolve friction, improve user experience and support benefits realisation.
- Identify where AI-enabled functionality, automation and workflow improvements can simplify HR processes, improve manager and employee self-service, strengthen data-driven decision making and reduce manual effort.
- Support responsible adoption of AI-assisted tools within the HRIS, making sure use cases are clearly understood, risks are managed, and colleagues are confident about when and how AI should be used.
- Contribute to our approach to governance, RAID management and programme controls, ensuring risks, assumptions, issues, dependencies and key decisions are actively tracked, escalated and resolved.
- Support data migration, validation and testing readiness activity, working with HR, Payroll, Technology, Security and supplier teams to ensure data quality, process scenarios and user acceptance testing are prepared ahead of go-live.
- Provide confident stakeholder management and progress reporting, escalating blockers early and helping leaders make timely decisions that keep implementation on track.
About You:
- Strong experience leading HRIS and payroll implementation, adoption or change activity, ideally within SaaS platforms.
- Able to translate complex programme activity into clear, practical plans, communications, training and guidance for different user groups.
- Confident working across multiple stakeholders, including HR, Payroll, Technology, Security, supplier teams, managers and senior sponsors.
- Strong planning, organisation and delivery discipline, with the ability to manage dependencies, risks, issues and competing priorities.
- Clear, engaging communicator who can build trust, bring people with them and support behavioural change through practical, human-centred adoption activity.
- Proven ability to drive behavioural change, not just system adoption, by influencing stakeholders, addressing resistance and embedding new habits and ways of working across different user groups.
- Comfortable working with digitally enabled tools, including AI-assisted functionality, with a practical understanding of automation, responsible adoption, data protection, security and ethical use.
- Experience supporting HRIS, payroll, ATS, LMS or broader employee lifecycle technology implementation.
- Understanding of HR operations, employee lifecycle processes, manager self-service or digital HR service delivery.
- Experience working with external implementation partners or SaaS technology vendors.
Working at Nominet:
Our Values:
- We Make Things Happen
- We Pull Together
- We Bring A Positive Mindset
- We Keep It Simple
Our people make things happen, but our values are our compass as a company, guiding our day-to-day work and building our culture. They reflect that we're strongest when we're proactive and pull together, while underlining the importance of a "glass half full" mindset and aiming to keep things simple for success.
What We Offer:
- Early Finish Friday – Working week of 34 hours with full-time pay. (Finish at midday on Friday)
- 30 days of annual leave plus bank holidays, with the ability to purchase an additional 5 days
- Bupa private healthcare + Employee Assistance Programme
- Pension Scheme (matched to 7%)
- Electric vehicle scheme with on-site charging points
- Rewards platform with access to discounts at hundreds of shops, restaurants etc.
- Medicash discounts on routine healthcare including optical, dental and much more
Diversity Statement:
We're passionate about creating a workplace where every individual is valued, respected, and empowered. Somewhere we can benefit from all forms of diversity and discover the true value in our differences. If there are any adjustments we could make to the recruitment and selection process to support you, please let us know
Security Statement:
Nominet is committed to the safeguarding and welfare of the internet and expects all employees and volunteers to share this commitment by participating in the relevant security and screening processes. All roles working for Nominet will be subject to a Baseline Personnel Security Standard (BPSS) check. Some roles due to the nature of their work, will require additional security clearance.
Please note Nominet is unable to provide visa, sponsorship or relocation support for this role.
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