Professional Services Administrator

Job Role: Professional Services Administrator

Location: New Milton

Hours: 35 hours per week, Monday to Friday

At Innovus, we are committed to delivering market-leading solutions and professional services to the UK's property sector.

As a Professional Services Administrator, you will play an important role in supporting the governance and administration of residential management companies. Working as part of our Professional Services team, you will help maintain company records, prepare statutory documentation, support communications with directors and members, and ensure important governance and compliance activities are delivered accurately and on time.

We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and services across the property industry. This is an excellent opportunity for an organised and detail-oriented administrator who enjoys working in a professional, structured environment and would like to develop specialist knowledge in governance and company secretarial administration.

Main Responsibilities

• Support the effective operation of the Professional Services team based in New Milton.
• Manage a range of company secretarial and governance administration activities across a portfolio of client companies.
• Produce and issue formal correspondence, notices and statutory documentation.
• Prepare and distribute membership certificates and maintain accurate statutory and company records.
• Ensure key governance and compliance deadlines are monitored and met.
• Organise and prioritise workload to ensure service standards and deadlines are consistently achieved.
• Liaise with internal departments, company directors and external stakeholders to resolve queries and support service delivery.
• Support the preparation and distribution of company communications as required.
• Identify opportunities to improve processes, increase efficiency and enhance service delivery.
• Support digital improvements, automation initiatives and continuous improvement activities.
• Develop and maintain an understanding of company secretarial, governance and compliance requirements.
• Contribute positively to the achievement of team objectives and service standards.

Skills and Experience

• Previous experience within an administrative role is essential.
• Experience within governance, compliance, legal support, financial services, property management, company secretarial or other professional office environments would be advantageous.
• Experience managing workloads and prioritising tasks to meet deadlines and service levels.
• Strong organisational skills and excellent attention to detail.
• Confident written and verbal communication skills.
• Ability to build and maintain effective working relationships with colleagues and stakeholders.
• A professional and customer-focused approach.
• Strong IT skills, including Microsoft Excel, Word and Outlook.
• Experience working with records, documentation or compliance processes would be beneficial.

Person Specification

We are looking for someone who:

• Takes pride in producing accurate, high-quality work.
• Is dependable, professional and accountable.
• Enjoys working within a structured and process-driven environment.
• Has a practical and solutions-focused approach.
• Demonstrates initiative and a willingness to take ownership of tasks and outcomes.
• Is committed to continuous improvement and finding more efficient ways of working.
• Works effectively both independently and as part of a team.
• Is keen to develop knowledge and expertise within governance, compliance and professional services.
• Enjoys working in a role where accuracy, organisation and attention to detail are essential.

Working at Innovus:

At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution.

We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements.

Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.

What We Offer:

At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits.

We're committed to creating a supportive, inclusive workplace where everyone can succeed.

Diversity and Inclusion:

At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities.

As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.

Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check.

If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team.

Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Innovus.

23 Feb 2026

Up to £65,000 per annum plus car allowance

Bedfordshire, Cambridgeshire, East Anglia, Norfolk, Northamptonshire, Suffolk

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