ServiceNow Architect

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Role- ServiceNow Architect

Location- London, UK

Job Type- Hybrid (3 days per week)

Employment type - Fixed term contract (12 months Duration)

Job Description: ServiceNow Architect

Role Summary

We are seeking an experienced ServiceNow Architect to lead platform strategy, solution design, AI architecture, and enterprise integrations within a highly regulated European environment. The architect will define the target-state architecture, establish governance standards, and ensure scalable, secure, and compliant ServiceNow implementations.

Experience

• Minimum 10+ years of IT experience
• Minimum 5+ years as a ServiceNow Architect
• Proven experience working within regulated European industries such as Banking, Insurance, Financial Services, Healthcare, Utilities, or Public Sector
• Experience with ServiceNow AI capabilities including Now Assist and AI Agent ecosystem preferred

Key Responsibilities

• Define end-to-end ServiceNow solution architecture and platform roadmap
• Design scalable ServiceNow platform landscapes, governance models, and integration frameworks
• Lead architecture reviews, design authority boards, and technical governance
• Design AI-driven workflows leveraging Now Assist, AI Agents, and Generative AI capabilities
• Define integration patterns across ServiceNow, cloud platforms, identity providers, monitoring tools, and enterprise applications
• Ensure compliance with GDPR, operational resilience, audit, security, and regulatory requirements
• Mentor development teams and establish architectural standards

Required Skills

• ServiceNow Architecture (CSDM, CMDB, ITSM, ITOM, SPM, CSM)
• AI/ML and GenAI Architecture
• Service Mapping and Platform Governance
• Security and Compliance Frameworks

Preferred Certifications

• ServiceNow Certified Technical Architect (CTA)
• ServiceNow Certified Master Architect (CMA)

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