Read more

Our client based in Dursley are currently recruiting for Sales Order Coordinator to join their team on a full time permanent basis. This is an excellent opportunity to join a business who are focussed on continued growth by supporting customers with expert knowledge and top-notch customer service.

The ideal candidate will have a dynamic mindset, with the ability to generate new ideas and identify, implement, and drive actions that benefit customers. You will be a strong communicator, able to liaise effectively with supply chain contacts in a fast-paced environment.

Working closely with internal colleagues, ensuring regular communication to provide support to customers, enabling a smooth process from order placement through to delivery.

Responsibilities:

• - Process customer orders accurately and on time.
• - Manage manual and EDI orders in D365.
• - Raise purchase orders and arrange transport.
• - Confirm orders with customers within agreed timescales.
• - Work with customers to ensure orders are placed on time.
• - Build strong relationships with customers and suppliers.
• - Work with suppliers, warehouses and transport partners to ensure deliveries run smoothly.
• - Monitor orders and deliveries, resolving any issues quickly.
• - Keep customers updated about stock shortages or delivery delays.
• - Make sure orders, delivery notes and invoices are processed correctly.
• - Record and monitor OTIF performance in D365.
• - Investigate customer claims, complaints and credit requests.
• - Work with Finance to manage customers on hold or proforma accounts.
• - Keep sales prices and customer orders up to date in D365.
• - Monitor stock levels, short-dated stock and future demand.
• - Identify opportunities to upsell and improve efficiency.
• - Support new product launches and changes in demand.
• - Work with the customs team to ensure orders have the correct paperwork.
• - Attend team meetings and provide updates on customer service activity.
• - Maintain good communication with customers, suppliers and internal teams.

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →