Join to apply for the 1st Line Support Engineer role at Razorblue Group .
Responsibilities
Provide 1st line technical support to clients — supporting networks, cloud services, infrastructure and connectivity
Troubleshoot and fix technical faults and issues
Respond to client queries and service requests
Assist with user rights, passwords and accounts
Handle basic security administration
Diagnose issues and explain technical details clearly
Occasional onsite visits to clients
Qualifications / Requirements
Strong communication and relationship-building skills
Administering Microsoft Active Directory, Exchange Server & Office 365
CompTIA, Relevant Apprenticeship or higher education
Degree or degree equivalent qualifications is desirable
People-centric approach & service
Competent with Windows desktop & application support
Tablet and mobile device support
Basic network troubleshooting including ping and traceroute
An understanding of Razorblue's business, clients and the market it works in
Active Directory and Exchange administrative skills
Knowledge of Microsoft Group Policy
An understanding of Microsoft Azure AD Sync and Azure AD Connect
Excellent conversational fluency in English to clearly explain complex technical issues
Benefits & Development
Base salary of £26,500 per annum depending on skills and knowledge
25 days holidays per annum + public holidays + the ability to purchase 10 more
Your birthday off
£2000 Referral Scheme Bonus – if you know other techies that want to join us
Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
Fully funded training and accreditations to expand your skillset
Two paid charity volunteering days per year
Discounted Broadband
Life insurance
Private Health Insurance with Vitality Health
Quarterly team social fund
Cycle to Work scheme
Gear up with the latest tech toys through our partnership with Currys
EV Scheme
Working at Razorblue
We operate a hybrid working policy across most roles, enabling learning opportunities and supporting our culture of teamwork.
We are committed to creating an inclusive and accessible recruitment process. Please reach out if you require any reasonable adjustments to participate in our application or interview process. We\'re here to support you.
We are not looking for the most qualified people, but for those with a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our team\'s drive for learning, resulted in 34 promotions in 2022.
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