1st Line IT Support Engineer

Overview

Our client is seeking a 1st Line IT Support Engineer for an MSP, to be based in Havant, Hampshire.

Responsibilities

• Answering calls and responding to tickets from customers.
• Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.
• Triage incoming calls and tickets and liaise with the wider IT team to manage escalations.
• Provide on-site technical support at clients premises where necessary.
• Adhere to defined KPIs and meet the expected SLAs.
• Contribute to and update documentation.
• On-board and off-board users.
• Monitor backups daily and report on any issues that arise.

Key Skills & Experience

• Minimum 1 years experience in an IT support environment.
• Experience with support of Windows Desktop OS.
• Good working knowledge of PC, laptop and printer hardware.
• Good working knowledge of the full MS Office suite.
• Basic knowledge of IT networking and cabling.
• Excellent telephone manner with good interpersonal and communication skills.
• Demonstrable problem-solving skills with a logical train of thought.

Desirable Experience (Bonus)

• Support for VoIP systems.
• Office 365 administration.
• Basic server administration (AD user account creation, password resets, etc.).
• Any IT certifications from Microsoft, CCNA or other relevant IT certifications would be highly beneficial toward your application.

Application & Contact

Should you have any questions or wish to apply please contact Clear IT Recruitment Limited.

Job Title: 1st Line IT Support Engineer - 5342
Job Reference: 5342

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