Product Owner – Charging at home

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Motability Operations is seeking a strategic and delivery-focused Product Owner to lead the development of our Home Charging proposition. Sitting at the intersection of product strategy and agile execution, this role will help define and deliver a scalable, accessible and cost-effective home charging offer that supports all customers — regardless of housing type or parking situation.

This is a high-impact, high-visibility opportunity to shape how over 800,000 customers transition to electric vehicles. You’ll work in a cross-functional squad with marketing, design, tech and operations colleagues to turn strategic goals into live products and services — unlocking value for both customers and the business.

Key Responsibilities

• Co-develop the home charging strategy and delivery roadmap in collaboration with senior leaders
• Define near-term and long-term objectives that align with MO’s energy and customer transition goals
• Translate strategy into tangible features, tools and journeys for diverse customer groups (e.g. tenants, those without driveways, etc.)
• Own and manage the product backlog using appropriate prioritisation frameworks (e.g. MoSCoW, RICE, WSJF)
• Ensure backlog reflects strategic goals, customer needs, and technical feasibility
• Write user stories with clear, testable acceptance criteria, aligned to desired outcomes
• Balance tactical delivery (e.g. cable mat journeys, install funding tools) with strategic enablers (e.g. local authority integration, payment model pilots)
• Act as the voice of the customer in all squad activity; ensure accessibility and inclusion are embedded from day one
• Lead on customer research touchpoints with Innovation and Insights to validate direction
• Collaborate with stakeholders across procurement, legal, energy, policy and marketing to align plans and manage interdependencies
• Work closely with the squad Scrum Master and delivery team to set sprint goals, track progress and remove blockers
• Facilitate Agile ceremonies including sprint planning, reviews and retrospectives
• Be the escalation point for delivery decisions and ensure team efforts are aligned with quarterly outcomes

Measurement & Continuous Improvement

• Define and monitor key KPIs such as % of EV fleet with home charger access, install conversion rate, and customer satisfaction
• Use insights from customer feedback, operational data and service performance to inform ongoing iteration
• Advocate for continuous improvement and team learning within the squad and across the Electric product group

About You

You’re a strategic product thinker who can get into the detail. You thrive on solving real customer problems at scale, and you’re energised by complex systems, technical ambiguity and cross-functional collaboration.

• Proven experience in product ownership OR product management, ideally in mobility, energy, housing, or another regulated environment.
• Demonstrated ability to translate strategy into user-centred products/services — not just delivery, but shaping direction.
• Familiarity with Agile methodologies and backlog management (e.g. user stories, prioritisation frameworks).
• Evidence of customer-centred mindset, including accessibility and inclusion.
• Strong stakeholder management skills, with comfort engaging across technical, commercial, and operational groups.
• Experience in EV charging infrastructure OR housing/energy services or local government
• Understanding of inclusive design principles and assistive technology
• Familiarity with data tools (e.g. Snowflake) or customer engagement platforms (e.g. Salesforce)

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their families across the UK.

Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day

• We find solutions

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 28 days annual leave with option to purchase and sell days
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

Equality, Diversity and Inclusion

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.

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