Employee Benefits Account Manager

Posting Description
Were hiring for an Employee Benefits Account Manager to support our growing Benefits team!
To keep up with our growth in the UK and Ireland, were looking for a dedicated Employee Benefits Account Manager to join our dynamic Employee Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Employee Benefits Account Managers, you will be looking after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery and working in partnership with the relevant Consultant to provide outstanding customer service.
Were looking for someone with:
Previous experience with employee benefits across product lines
A positive attitude and behaviours, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements, and expectations
Strong communication who is able to express themselves clearly and positively, both verbally and in written communication
Excellent organisation, who is able to prioritise customer needs above all else
Attention to detail, being able to work at a fast pace and enjoys being busy
BA or BS degree preferred or equivalent experience
Using these skills, youll be:
Liaising with product providers, HR and other third parties as well as conducting client research consisting of in-depth analysis of many different types of financial contracts
Responding promptly to client enquiries regarding their existing arrangements, renewals and any changes in circumstances, including scheduling of renewals and re-enrolment dates
Supporting Consultants to onboard new clients, ensuring the benefit package meets the clients needs and all reports / market analysis / account manager process guides / summary of benefits are produced within agreed timeframes
Working in conjunction with the relevant Consultant to ensure that client expectations are exceeded in terms of the service levels and information provided
Generating market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio
Producing detailed policy summaries, recommendation reports and portfolio valuations for client review meeting
Ensuring knowledge is refreshed and up to date concerning products, liaising with Head of Risk as well as Providers
Keeping up to date with all relevant product, legislative and technical changes, as required
Who is NFP
With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:
Insurance (helping them manage key risks) Health and safety (supporting them to create a safer workplace for their employees) Employee benefits (helping them reward their people more effectively) HR, people and talent (supporting employers and their people to thrive through changes and challenges)
What youll love about working here
working in a dynamic, fast-paced organisation in an exciting industry the opportunity to do globally impactful work from day one learning from industry and business line specialists with decades of experience a huge variety of projects to work on and challenges to solve our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being a rich suite of employee benefits and out-of-work perks
#NFPUK
#NFP
EMPLO Were hiring for an Employee Benefits Account Manager to support our growing Benefits team!
To keep up with our growth in the UK and Ireland, were looking for a dedicated Employee Benefits Account Manager to join our dynamic Employee Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Employee Benefits Account Managers, you will be looking after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery and working in partnership with the relevant Consultant to provide outstanding customer service.
Were looking for someone with:
Previous experience with employee benefits across product lines
A positive attitude and behaviours, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements, and expectations
Strong communication who is able to express themselves clearly and positively, both verbally and in written communication
Excellent organisation, who is able to prioritise customer needs above all else
Attention to detail, being able to work at a fast pace and enjoys being busy
BA or BS degree preferred or equivalent experience
Using these skills, youll be:
Liaising with product providers, HR and other third parties as well as conducting client research consisting of in-depth analysis of many different types of financial contracts
Responding promptly to client enquiries regarding their existing arrangements, renewals and any changes in circumstances, including scheduling of renewals and re-enrolment dates
Supporting Consultants to onboard new clients, ensuring the benefit package meets the clients needs and all reports / market analysis / account manager process guides / summary of benefits are produced within agreed timeframes
Working in conjunction with the relevant Consultant to ensure that client expectations are exceeded in terms of the service levels and information provided
Generating market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio
Producing detailed policy summaries, recommendation reports and portfolio valuations for client review meeting
Ensuring knowledge is refreshed and up to date concerning products, liaising with Head of Risk as well as Providers
Keeping up to date with all relevant product, legislative and technical changes, as required
Who is NFP
With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:
Insurance (helping them manage key risks) Health and safety (supporting them to create a safer workplace for their employees) Employee benefits (helping them reward their people more effectively) HR, people and talent (supporting employers and their people to thrive through changes and challenges)
What youll love about working here
working in a dynamic, fast-paced organisation in an exciting industry the opportunity to do globally impactful work from day one learning from industry and business line specialists with decades of experience a huge variety of projects to work on and challenges to solve our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being a rich suite of employee benefits and out-of-work perks
#NFPUK
#NFP

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