Guest Experience Expert - Casual - Residence Inn by Marriott Edinburgh
Edinburgh
Do you thrive on making people feel genuinely welcome?
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 36 Simpson Loan Quartermile, Edinburgh Scotl EH3 9GG, United Kingdom
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** 13.65
**About the Role Night Auditor: 13.65 per hour**
As a Night Auditor, you play a unique and essential part in the guest journey. Youll handle latenight check-ins, support guests throughout the night, and complete endofday financial duties with accuracy and confidence. Youll also help with breakfast preparation, ensuring our guests start their day with a warm, welcoming experience.
Residence Inn Edinburgh is an apartment-style hotel in the heart of the city, conveniently located in the vibrant Quartermile area next to a range of cafes and restaurants. It offers a quiet haven in the bustling city for both business and leisure travellers, and your leadership will be central to making every guest feel genuinely at home from the moment they arrive.
This is a dynamic overnight position covering:
Night-time guest service
Financial and audit tasks
Safety and security checks
Communication and administrative support
Early-morning breakfast setup & light cooking
Supporting other departments when needed
**Key Responsibilities** **Guest Experience & Communication**
Answer telephone.
Speak with guests and colleagues clearly and professionally.
Handle check-in/check-out and guest enquiries overnight.
Exchange important information with morning teams to ensure seamless service.
**Finance & Night Audit Duties**
Check figures, postings, and documents for accuracy.
Control and secure cash and cash equivalents in line with policy.
Complete daily audit procedures using property software.
Organise, store, and maintain confidential records correctly.
Prepare reports and ensure all end-of-day systems balance.
**Breakfast Setup & Light Cooking**
Assist with early breakfast preparation.
Help with food presentation, organisation, and basic cooking duties.
Ensure the breakfast area is clean, stocked, and welcoming.
**Safety & Security**
Maintain awareness of activity around the property during night hours.
Follow emergency procedures when required.
Keep all areas safe, clean, and secure.
**Teamwork & Professionalism**
Support co-workers and maintain positive relationships across departments.
Uphold all Marriott standards for quality, appearance, and conduct.
Perform other reasonable job duties as requested.
**Physical Elements**
Move, lift, and carry items up to 10 lbs without assistance.
Stay active throughout the shift.
**Qualifications**
**Education:** High school diploma/G.E.D. equivalent
**Related Work Experience:** Less than 1 year related work experience
**Supervisory Experience:** No supervisory experience is required
**Why Youll Love Working With Us**
At Residence Inn Edinburgh, our culture is our biggest perk. We recognise great work, celebrate success, and make sure you feel valued every day in our close-knit team.
**Benefits & Wellbeing**
Use of the Hotel Gym
BenefitHub Access: World's largest selection of retail discounts
Wisdom Wellbeing: 24/7 support for you and your family
**Travel & Dining Perks**
Marriott Associate Rates and discounts for friends and family
20% off at Marriott F&B restaurants
_At Marriott International, we are dedicated to being an equal opportunity employer. We welcome all and provide access to opportunity, celebrating the unique backgrounds, cultures, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law._
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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