Complaints Executive

Complaints Advisor
Do you have the skills to fill this role Read the complete details below, and make your application today.
Stafford, Staffordshire
Hybrid Working Options
£28,000 per annum
Full-Time | 12-Month Fixed-Term Contract
Safer Hand Solutions are working with a well-established organisation in Stafford to recruit a Complaints Advisor.
This is a fantastic opportunity for someone with experience in complaints handling, compliance, quality assurance, or customer service who enjoys resolving issues and improving customer outcomes.
Key Responsibilities

• Manage and investigate customer complaints through to resolution.
• Draft professional and empathetic complaint responses.
• Identify complaint trends and recommend service improvements.
• Carry out quality reviews and audits.
• Support Subject Access Requests (SARs).
• Maintain accurate records and ensure deadlines are met.

What We're Looking For

• Previous experience in complaints handling, quality assurance, compliance, or a customer-focused role.
• Excellent written and verbal communication skills.
• Strong attention to detail and organisational skills.
• Good IT and Microsoft Office skills.
• A proactive and professional approach to problem-solving.

What's on Offer?

• £28,000 salary
• Hybrid Working
• 25 days holiday plus Bank Holidays
• Company pension scheme
• Ongoing training and development
• Supportive working environment

Interested? xwwtmva If you're looking for a new challenge and want to join a respected organisation where you can make a real impact, we'd love to hear from you.
Apply today or contact Sean at Safer Hand Solutions for a confidential discussion.

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