Contact Centre Agent

Contact Centre Agent Stafford, Staffordshire
£26,250 Basic + Uncapped Commission
Permanent Position
Hybrid Working Available

Safer Hand Solutions are proud to be working in partnership with a leading Staffordshire-based organisation to recruit a Contact Centre Agent on a permanent basis.
This is an excellent opportunity to join a growing and successful business that offers a supportive working environment, excellent training, hybrid working, and an attractive commission structure.
The Role As a Contact Centre Agent, you will be responsible for managing customer interactions via telephone, email, and live chat. You will support customers with enquiries, discuss solutions, and deliver a high standard of customer service.
Working within a busy contact centre environment, you will receive full training and ongoing support to help you succeed and progress within the business.
Key Responsibilities

• Handling inbound and outbound customer calls
• Responding to customer enquiries via email and live chat
• Building rapport with customers and providing excellent service
• Negotiating suitable solutions and payment arrangements
• Updating customer records accurately on internal systems
• Working towards individual and team targets
• Ensuring all customer interactions are handled professionally and compliantly

Candidate Requirements

• Previous experience within a contact centre, call centre, or customer service environment
• Strong communication and listening skills
• Good computer and administration skills
• Ability to work in a target-driven environment
• Excellent problem-solving and negotiation abilities
• Positive attitude and strong team-working skills

What's On Offer?

• £26,250 basic salary
• Uncapped commission scheme
• Hybrid working following successful training/probation
• Permanent contract
• Ongoing training and development
• Career progression opportunities
• Company pension
• Generous holiday allowance
• Free onsite parking
• Supportive and friendly working environment
• Rotating shift patterns

If you are an experienced Customer Service Advisor, Contact Centre Agent, Call Centre Advisor, or Customer Support Professional looking for your next opportunity, we would love to hear from you.
Apply today through Safer Hand Solutions to take the next step in your career.

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