Assistant Manager

Job Title: Assistant Branch Manager

About the Assistant Branch Manager role:

In this unique and exciting management role, we are looking for a goal orientated Assistant Branch Manager with a proven sales track record and experinece of managing staff. The company are going from strength to strength and growing at a fast rate within the UK, with this role allowing the postholder the opportunity to help to manage their existing site in Doncaster, reporting into the Store and Regional Manager.

The ideal candidate will have some retail management/team leading experience and be someone who likes variety and has excellent communication skills and can provide exceptional customer service. The role requires someone who is organised, self-motivated and can manage their own and other’s time effectively.

Storage experience is not necessary, but people management/team leading experience at some level, as well as sales experience are essential. The key aspects of the role are converting inbound sales enquiries for customers wanting to use self storage, maintaining site standards, people management and administration.

Assistant Managers are responsible for supporting the Store Manager and taking on their responsibilities if they’re away - as well as taking ownership of other crucial aspects of the store and staff.

Key Benefits for the Assistant Manager:
• Generous End of Year Bonus Scheme

• Training and development programme
• Contributory pension scheme
• 30 days holiday, including bank holidays.
• Employee 'free perks’ scheme

What you’ll do...

Sales and Customer Service
o Convert sales and help customers make informed decisions
o Achieve sales targets by maximising sales opportunities
o Provide stellar customer service, resolve complaints and address concerns, always keeping our values in mind

Supervise and train employees
o Organise rotas, give sales training, delegate tasks and help with employee performance management
o Motivate staff, giving praise when things go well and helping them improve in the areas they need to
o Help others achieve their goals through leadership, giving encouragement and advice in how to meet budgets and get results

Assume responsibility in the Store Manager’s absence
o Develop and grow the store alongside the manager, achieving revenue and growth targets
o Take full responsibility for the site when the manager is away, completing reports to give back to them upon their return
o Demonstrate an active approach, getting involved fully to achieve joint goals faster and with an exciting urgency

Maintenance and administration
o Take pride in the site and maintain excellent standards and record keeping
o Keep the site safe and healthy for staff and customers
o Keep company systems, policies and procedures running smoothly, and assist with the creation and implementation of marketing plans to promote the store and create brand awareness
o Promote the store in the local community by networking and liaising with local shops and businesses

Who we’re looking for in the ideal Assistant Manager...

• Likes variety, has excellent communication skills, and can provide exceptional customer service
• Proven people management experience and self-motivation
• Strong organisational skills, with the ability to prioritise and delegate effectively
• A good level of numeracy and literacy
• Strong people skills, with the ability to build effective relationships with customers and staff

We would welcome applicants to call in to discuss the role following their online application

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