Customer Service Advisor

Job Title: Customer Service Advisor

Location: Northamptonshire

Salary: £28,000 - £32,000

About the Client

KBB Recruitment

are representing a leading specialist in the design, fabrication, and installation of premium natural stone, quartz, and porcelain worktops for high-end residential and commercial projects. Combining traditional craftsmanship with advanced precision engineering,

Overview:

An exciting opportunity has arisen for a Customer Service Advisor to join a leading specialist in the design, fabrication, and installation of premium natural stone, quartz, and porcelain worktops for high-end residential and commercial projects based in Northamptonshire. Combining traditional craftsmanship with advanced precision engineering, our client is an established business operating within the bespoke worktop and interior design industry.

In this varied, hands-on role, you will act as a key liaison between customers and internal teams. You will handle customer enquiries, provide updates on orders and deliveries, and coordinate directly with sales, production, and installation departments to ensure a seamless experience from order placement through to project completion. This is an excellent role for a customer-focused professional looking to develop specialist industry knowledge while delivering exceptional service.

Key Responsibilities:

• Handle customer enquiries via phone and email, delivering a professional, efficient, and helpful service.

• Keep customers regularly updated on order progress, production timelines, deliveries, and installation schedules.

• Liaise closely with internal sales, production, and installation teams to ensure all orders run smoothly.

• Manage and resolve customer queries, complaints, and any operational issues promptly and effectively.

• Maintain accurate customer records, order details, and project notes within internal systems.

• Build positive, lasting customer relationships to ensure consistently high levels of customer satisfaction throughout the process.

Requirements:

• Previous experience in a customer service, customer support, or sales administration role.

• Confident, professional communication skills across both telephone and email channels.

• Strong organisational skills with the proven ability to manage multiple orders, enquiries, and priorities simultaneously.

• Demonstrated experience liaising with cross-functional departments to resolve queries and deliver timely updates.

• Proficient IT skills with practical experience using CRM software or order processing systems.

• A proactive, solutions-oriented approach with excellent attention to detail and strong problem-solving abilities.

• Experience within a showroom environment, or the stone, granite, worktop, kitchen, or construction industry (coordinating orders, deliveries, or installations) is beneficial but not essential.

Benefits:

• Full-time, permanent employment.

• Dedicated training and professional development opportunities.

• Working hours: Monday – Friday 8:30am – 4:30pm, Saturday 8:00am – 1:00pm (with a day off in lieu during the week).

• A supportive, collaborative, and professional working environment.

• The opportunity to support the delivery of high-quality, bespoke projects for a respected industry specialist.

To apply, please submit your CV to (url removed) or alternatively call the office on (phone number removed).

KBB Recruitment are acting as the employment agency for this vacancy. Applicants must have the legal right to work in the UK unless otherwise stated

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