Customer Support Engineer - Test Systems

Our client, an international engineering and technology organisation within the aerospace sector, is seeking a practical and customer-focused Customer Support Engineer - Test Systems to support a major customer site near Cheltenham. This permanent role involves hands-on technical support for automated test systems, fault diagnosis, equipment modification and ongoing service improvement, with occasional travel to UK and European locations.

Key Responsibilities:

Act as the primary day-to-day technical representative at the customer site
Provide first-line support for automated test systems and associated electrical and electronic equipment
Investigate faults, performance issues and operational challenges, escalating complex matters where specialist support is required
Diagnose electrical and electronic faults to module level, with component-level investigation where appropriate
Carry out wiring, looming, crimping, terminating, soldering, repair and rework activities
Interpret electrical schematics, wiring schedules, system diagrams and engineering drawings
Use test equipment such as digital multimeters, oscilloscopes and LCR meters to support diagnosis and calibration
Undertake basic mechanical modifications and fabrication work, including panel modifications and equipment repairs
Build effective relationships with engineering, production, maintenance and operational teams
Identify recurring faults and recommend improvements to equipment reliability, maintainability and performance

Job Requirements:

HNC, HND or equivalent qualification in Electrical, Electronic or related Engineering, or equivalent practical experience
Experience supporting, maintaining, manufacturing or modifying complex electrical and electronic equipment
Experience fault-finding electrical or electronic systems to module level
Strong practical skills in wiring, crimping, terminating and soldering
Understanding of test, calibration and diagnostic processes
Ability to read and interpret engineering drawings, electrical schematics and wiring diagrams
Good mechanical skills relating to equipment modification and repair
Knowledge of automated test systems and experience interpreting automated test results would be advantageous
Experience in aerospace, defence, manufacturing, test engineering, control systems, power electronics, instrumentation, RF or communications systems would be beneficial
Excellent communication, relationship-building and problem-solving skills, with the confidence to work independently in a customer environment

Desirable Skills:

Component-level diagnostic capability
Experience working to recognised wiring and workmanship standards
IPC-WHMA-A-620 certification
Understanding of equipment reliability, root-cause investigation and continuous improvement
Willingness to undertake occasional UK and European travel

Benefits:

Permanent position based primarily at a customer site near Cheltenham
Opportunity to become a trusted technical partner within a major aerospace environment
Varied hands-on work across test systems, diagnostics, maintenance and equipment improvement
Exposure to specialist engineering teams and international customer operations
Opportunities to contribute to technical development, knowledge sharing and continuous improvement
This is an excellent opportunity for a technically capable Customer Support Engineer to develop strong customer relationships while supporting complex aerospace test systems. If you are practical, solutions-focused and confident working across electrical, electronic and test engineering environments, apply now

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