Customer Success Account Manager

Customer Success Account Manager | Harpenden | Up to £35k

A fantastic opportunity for an ambitious and organised individual looking to progress within a fast-growing business. This role would suit someone with experience in HR, employee engagement, HR technology, customer success, account management or relationship management who enjoys building long-term client partnerships.

We are recruiting for a Customer Success Account Manager to manage and develop relationships with a portfolio of clients, helping them maximise value from a market-leading platform and supporting them throughout the customer lifecycle.

What’s in it for you?

Salary: Up to £35k depending on experience

Hours: Mon-Fri 9am-5.30pm, 4 days in the office, 1 day working from home, with more flexibility available after probation.

25 + 8 Bank Holidays

Potential for annual bonus based on company performance

Fantastic progression opportunities

Flexible and relaxed environment

Key Responsibilities:

Manage a portfolio of client accounts, developing strong and trusted relationships

Act as the primary point of contact for clients throughout the customer journey

Deliver onboarding programmes and support successful implementation of the platform

Guide clients through survey projects and engagement initiatives

Work closely with senior stakeholders to understand their objectives and challenges

Provide strategic support and recommendations to maximise platform usage and engagement

Coordinate client projects and ensure key milestones are delivered successfully

Maintain accurate client records and account activity within the CRM system

Deliver regular account reviews and identify opportunities to enhance client outcomes

Keep clients informed of new developments, features and best practice

What the employer is looking for:

Previous experience in Customer Success, Account Management, Client Relationship Management, HR, People Operations, Employee Engagement or HR Technology

Experience building and maintaining long-term B2B client relationships

Comfortable communicating with senior stakeholders and decision-makers

Strong project coordination and organisational skills

Able to understand client needs and provide consultative solutions

Excellent written and verbal communication skills

Proactive and commercially aware approach

Interest in workplace culture, employee engagement, HR or people-related initiatives would be highly advantageous

Experience within HR, recruitment, learning & development, employee engagement or HR software environments would be particularly beneficial

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted

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