Customer Service & Collections Advisor

CUSTOMER SERVICE & COLLECTIONS ADVISOR - TAMWORTH

People Solutions are currently recruiting for a Customer Service & Collections Advisor to join our well-established client based in Tamworth on a full-time, permanent basis.

This is an excellent opportunity for a confident, resilient and people-focused individual who enjoys speaking with customers, solving problems and achieving positive outcomes.

£25,000 PER ANNUM | UNCAPPED BONUS | REALISTIC OTE £35,000+ | MONDAY TO FRIDAY | NO WEEKENDS

This role would suit candidates with experience as a Customer Service Advisor, Collections Advisor, Customer Account Advisor, Customer Service Executive, Customer Resolution Advisor, Arrears Advisor, Payment Advisor or Debt Recovery Advisor.

This is not a sales role and is not Credit Control . You will be speaking directly with customers who have fallen into arrears with their invoice payments, helping them resolve outstanding balances and agreeing suitable payment solutions in a professional and empathetic manner.

Rates of Pay

• £25,000 per annum
• Uncapped bonus scheme
• Realistic OTE of £35,000+

Shift Pattern

• Monday to Friday
• 09:00 - 17:00 with a 30-minute unpaid break
• One day per week 09:00 - 17:30 with a 60-minute unpaid break
• Full-time permanent position

Benefits

As a Customer Service & Collections Advisor , you will receive:

• Permanent position
• Uncapped bonus scheme
• Realistic OTE of £35,000+
• Monday to Friday working
• No weekend working
• 20 days annual leave
• 8 bank holidays
• Additional day off for your birthday
• Christmas shutdown without using annual leave entitlement
• Option to purchase up to 5 additional days of holiday

Day-to-Day Duties

As a Customer Service & Collections Advisor , your duties will include:

• Making outbound calls to customers in arrears with their invoice payments
• Aiming to resolve outstanding matters during the initial call wherever possible
• Handling inbound and outbound calls relating to overdue accounts
• Speaking with customers to understand their individual circumstances
• Agreeing suitable and realistic payment solutions
• Taking secure payments over the telephone quickly and efficiently
• Providing excellent customer service throughout every conversation
• Handling challenging or sensitive conversations calmly and professionally
• Using initiative and problem-solving skills to find appropriate solutions
• Maintaining a professional and empathetic approach at all times

This is a people-focused position where your communication skills, empathy, resilience and ability to find solutions will be key to your success.

Essential Skills

To be successful as a Customer Service & Collections Advisor , you will need:

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