Service Coordinator / Administrator

Service Coordinator / Administrator
Our client is an established property services company based in North West London and is looking for an experienced Service Coordinator / Administrator to join their team.
This is a busy and varied administrative role, coordinating a team of engineers and making sure jobs are booked in, followed up and completed efficiently.
The role would suit someone with previous experience in a service coordination, scheduling or administrative position, ideally within property services, facilities management, maintenance or a similar industry.
Responsibilities
About You
Salary: £26,000 - £28,000
Hours: Full-time, Monday to Friday
Location: North West London
Answering incoming calls and dealing with customer enquiries
Booking and scheduling engineers for maintenance and service visits
Coordinating engineers' diaries and managing appointments
Liaising with customers to arrange and confirm appointments
Following up on outstanding jobs and making sure they are progressed
Receiving and checking engineers' reports
Preparing and sending reports to clients where required
Keeping customers updated on the progress of jobs
Maintaining accurate records of jobs, appointments and engineer visits
Dealing with general administration and paperwork
Liaising between engineers, customers and the office team
Managing a busy workload and prioritising urgent jobs where necessary
Previous experience in an administrative, coordination or scheduling role
Experience arranging engineers, contractors or field-based staff would be highly advantageous
Ideally, experience within property services, facilities management, maintenance or a similar service-based industry
Confident dealing with customers over the phone and by email
Strong organisational skills and able to manage a busy diary
Good attention to detail
Comfortable working with reports and written documentation
Able to work under pressure and manage multiple jobs at the same time
Good IT skills and confident picking up new systems
Reliable, organised and proactive

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