Fulfilment Manager

Our vision

At The Solution House, we bring ideas to life through creativity, technical expertise, and a practical problem-solving approach, all under one roof.

With over 20 years of experience, we are proud to have delivered some of the industry’s most impressive and high-profile projects. We work closely with our clients to provide innovative solutions, exceptional production quality, and reliable service that helps them communicate their message with maximum impact.

Our people are at the heart of everything we do. The collaborative, “can-do” attitude across our teams is what sets us apart and enables us to consistently deliver outstanding results. We are committed to creating a supportive environment where our employees can develop their skills, contribute to the success of the business, and build long-term careers with us.

The role

The Fulfilment Manager has the responsibility for the end-to-end control over the order fulfilment process, from order receiving and processing all the way through to delivery. You are responsible for all fulfilment (including picking and packing), warehouse operations, inventory and order tracking, quality control, and shipping preparation. The role is highly collaborative in nature as you will work closely with warehouse staff, printing department, carriers, manufacturers, suppliers and other team members to ensure that service level agreements (SLAs) and customer expectations are met.

The Fulfilment Manager is expected to be versed in the company’s warehousing and inventory management system that is provided to improve supply chain efficiency. Ultimately, as fulfilment manager your goal should be to see orders fulfilled as quickly, accurately, and cost-effectively as possible. Amendments may be made to your job description from time to time in relation to our changing needs and your own ability

Reporting directly into Production Manager

Key responsibilities

• Oversee daily order fulfilment activities, including order processing, picking, packing, and shipping preparation.
• Utilise the company’s MIS software to optimise warehouse and fulfilment operations.
• Develop standard operating procedures for inventory control, logistics management, and order fulfilment to achieve operational goals.
• Monitor and implement measures to prevent inventory shrinkage, accidents, and occupational hazards.
• Manage a dynamic team of production operators, full-time and part-time warehouse staff, and third-party colleagues as required.
• Provide data-backed and actionable updates to senior management to improve order fulfilment SLAs and staff performance.
• Support the achievement and maintenance of certifications, including ISO 9001 Quality Management and ISO 14001 Environmental standards.
• Train, supervise, and support fulfilment staff to ensure efficiency and accuracy in picking, packing, and shipping operations.
• Develop and enforce warehouse safety protocols to protect employees and ensure compliance with relevant regulations.
• Attend monthly Heads of Department meetings with Print, Manufacturing, and Senior Management teams to review facilities, processes, and continuous improvement opportunities.
• Ensure familiarity with company health and safety policies and complete all assigned responsibilities within the Bright Safe system.
• Lead or contribute to process improvement initiatives across warehouse and fulfilment operations
• Support implementation and optimisation of warehouse systems and digital tools
• Identify opportunities for automation or improved workflow efficiency within fulfilment processes
• Manage, motivate, and engage team members on a daily basis.
• Handle and report HR-related issues within the team, escalating matters to senior management when appropriate.

Key Skills & Competencies

• Proven analytical, interpersonal, leadership, and project management skills.
• Previous experience with warehouse management systems and fulfilment operations.
• Strong decision-making ability under pressure in fast-moving operational environments
• Ability to prioritise competing demands and shift resources effectively
• Strong attention to detail and accuracy.
• Ability to manage multiple projects and priorities simultaneously.
• Strong customer-focused mindset.
• Understanding of supply chain management and logistics principles.
• Ability to lead, develop, and motivate teams.
• Strong organisational and problem-solving skills.
• Effective communication and stakeholder management abilities.
• Ability to identify bottlenecks and implement practical workflow improvements
• Strong capability in setting, tracking, and improving SLAs and productivity targets
• Ability to analyse operational data and implement improvements

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