Customer Service Executive

Customer Service Executive

Location: Stevenage
Salary: £26,000 - £28,000 per annum
Job Type: Full Time, Permanent

Customer Service Executive – About the Company

Our client is a successful and growing business based in Stevenage, supplying products and solutions to customers across the UK and internationally.

They are looking for a proactive and customer-focused Customer Service Executive to join their established team. This is a varied role covering customer service, account management, administration and commercial support, with responsibility for managing a portfolio of B2B customers.

You'll be a key point of contact for customers, ensuring orders are handled smoothly, queries are resolved promptly and opportunities to support account growth are identified.

Customer Service Executive – Details

Monday to Friday, full-time
Based in Stevenage
£26,000 - £28,000 per annum
Bonus Scheme
23 days' annual leave plus Bank Holidays
Additional employee benefits and wellbeing support
Company pension scheme
Free onsite parking
Long-term development opportunities
Customer Service Executive – Responsibilities

Manage a portfolio of B2B customer accounts and act as their main point of contact
Build and maintain strong customer relationships
Handle customer enquiries, requests and complaints promptly and professionally
Proactively contact customers to understand their needs and maintain engagement
Identify opportunities for upselling, cross-selling and account growth
Re-engage inactive or declining accounts
Promote new products, offers and campaigns
Recommend suitable products based on customer requirements
Maintain accurate customer and order records
Work with internal teams to resolve issues and maintain service levels
Share customer feedback and commercial opportunities with the wider business
Customer Service Executive – What We're Looking For

Previous experience in customer service, account management or a similar customer-facing role
Confident communication skills and an ability to build relationships
Customer-focused with good commercial awareness
Proactive approach with confidence to pick up the phone
Strong organisation and attention to detail
Ability to manage multiple accounts and competing priorities
Positive, professional and self-motivated approach
If you're a customer-focused professional looking for a varied role where you can build relationships, manage customer accounts and contribute to business growth, we'd love to hear from you. Apply today with your CV.

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Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements

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