IT Support Engineer - 2nd Line Support

IT Support Engineer - 2nd Line Support - £36k + Benefits Package.
Location: Onsite Monday to Friday during term time - role is shared between 2 Schools - will be onsite x4 Days in Clapham, London & x1 Day in Belgravia, London.
Onsite - Monday to Friday during Term Time / School Holiday Periods - reduced working hours & flexibility to work from home.

• Education Sector experience preferred.
• Must be Eligible to work in the UK.

Seeking to secure a 1st & 2nd Line IT Support Engineer to support up to 800 members of staff.
The role will work alongside a hands-on IT Manager. An external MSP will manage 3rd Line Networking Tickets.

Technical Skills Required:

1st & 2nd Line IT Support Engineer - 3 to 4 years' experience.
Microsoft 365 Admin, SharePoint & MS Teams.
MDM - Intune or similar.
Google Workspace - desirable experience.
Windows Server - knowledge of AD, DNS, DHCP.
Basic Networking - Troubleshooting - Wireless Access Points, LAN/WAN, TCP/IP, DNS, VLAN, VPN.
Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets.
Hardware & Software support - Installation, configuration & deployment.
Media Audio/Visual devices - Smart Boards, Projectors & Interactive Displays etc.
Security - Firewall, AV, Web Filters & Security Policies.
VOIP Comms or Telephony support.
Excellent communication skills.
Good organizational skills & a proactive approach. Working Hours:
Onsite Role - Term Time Hours - 8.00am - 5.00pm - some flexibility on start time. During School Holiday Periods - 8:30am - 4:00pm - flexibility to work from home.

Benefits Package:
25 days holiday + 8 Bank Holidays / Free Lunches / Free Car Parking / Pension / Training & Career Progression Opportunities / Yearly Salary Review.

Keywords: 2nd Line IT Support Engineer, IT Support Engineer, IT Support, 2nd Line IT Engineer, MS 365, Office 365 & Windows 11, Windows 10, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Switches, Google Workspace, Audio & Visual Devices, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, IPsec, Firewall, Cisco Meraki, Ubiquity, 2nd Line Support Engineer, IT Support, IT Engineer, IT Support, London, Permanent. T6/MN/(phone number removed)

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