Customer Service Administrator

Welham Green, Hertfordshire

£28000 - £32000/annum

Job Title: Customer Success Administrator
Salary: £28,000 to £32,000 per annum
Location: Hatfield
Contract: Permanent, full-time
Hours: Monday to Friday – 7.30am to 16.30pm

COMPANY PROFILE

Join a leading construction company that values its employees and fosters personal and professional growth. Work in modern, open-plan offices with a positive team environment.

They are seeking a candidate with a customer-focused background and ideally, project coordination experience. You’ll play a key role in managing materials, arranging deliveries, and providing project recommendations. If you're detail-oriented and proactive, this is the opportunity for you!

SKILLS REQUIRED

2+ years in an office based customer service role
Excellent communication skills over the phone and email
Good numeracy skills
Strong IT skills, excellent working knowledge on Excel
Full UK licence to get to the location

DESIRABLE SKILLS

Knowledge / experience in the construction industry
Sales support experience
Able to read and understand architect drawings and specifications
Competent with ERP / CRM systems
Previous project coordination experience

RESPONSIBILITIES

Provide excellent customer service and manage calls.
Process orders, coordinate deliveries, and resolve queries.
Support customers, sales, and team leader daily.
Scale floor plans, coordinate designs, and recommend products.
Manage suppliers, chase orders, and check stock availability.
Handle invoicing, payments, discrepancies, and emails.

ADDITIONAL INFORMATION

25 days annual leave + bank holidays
Christmas closure
Workplace pension
Parking on-site
Modern offices
Team events & socials

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data

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