Customer Service Administrator

Customer Service Administrator

Cheltenham, Gloucestershire

£28,000-£31,000 DOE

Full-time, permanent | 40 hours per week | Office-based

Our client, a growing business within the commercial and construction sector, is looking for a Customer Service Administrator to join their Cheltenham team.

This is a great opportunity to join a business that invests in its people, embraces new technology and offers genuine opportunities to develop your career.

What we're looking for:

• 2-5 years' experience in customer service, sales support or commercial administration
• Excellent communication skills and a confident telephone manner
• Strong organisation and attention to detail
• Experience handling customer enquiries, orders or administrative tasks
• Good IT skills and an interest in AI tools and new technology
• A proactive, adaptable and solutions-focused approach

What you'll be doing:

• Managing customer enquiries via phone, email and digital channels
• Processing orders, handling payments and tracking deliveries
• Liaising with warehouse teams, suppliers and couriers
• Resolving customer queries, complaints, returns and product damages
• Keeping customers updated and maintaining accurate records
• Using AI tools and modern software to improve efficiency and customer service

What's on offer?

• £28,000-£31,000 salary, depending on experience
• 25 days' annual leave plus bank holidays
• Quarterly bonus scheme and paid sick leave
• Training, development and career progression opportunities
• Employee Assistance Programme and free financial guidance
• Team breakfasts, lunches, social events and employee recognition scheme

Interested?

If you have a background in customer service or commercial administration, enjoy solving problems and are keen to explore how technology can improve the way we work, we'd love to hear from you.

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