Desktop Support Engineer [Nexthink Essential

Location: London W1
Rate: £40 per hour/£300 per day, overtime paid at time and a half
Contract: Initial six months, rolling and expected to be long term
IR35: Inside IR35 via umbrella company
Working pattern: Five days per week onsite, the standard working day is 7.5 hours
A highly regarded financial-services organisation in Central London is looking for an experienced Desktop Support Engineer with Nexthink experience to join its established onsite technology team.
This is a hands-on second and third-line support position with a particular focus on Nexthink. The organisation is expanding its use of the platform and requires someone who has genuinely used Nexthink in a desktop-support environment and can help develop its capabilities further.
Alongside BAU support, you will be trusted to take ownership of project work without requiring close supervision. This may include hardware refreshes, Windows migrations, office moves and writing or improving technical procedures.
What you will be doing:

Providing hands-on second and third-line desktop support

Supporting senior and VIP users with a professional, white-glove service

Using Nexthink to investigate endpoint performance and user-experience issues

Developing the use of Nexthink dashboards, alerts, campaigns, investigations and Remote Actions

Identifying recurring problems and supporting proactive or automated remediation

Supporting Windows 10/11, Microsoft 365, Active Directory/Entra ID and Exchange

Working with Intune, Autopilot/SCCM, Citrix and ServiceNow

Building, configuring, replacing and troubleshooting laptops and desktop equipment

Taking ownership of hardware refreshes, migrations, office moves and related projects

Writing and improving technical procedures, user guides and knowledge-base documentation

Working with infrastructure, security, facilities, suppliers and other technology teams
What we are looking for:

Strong recent second and third-line desktop-support experience

Genuine hands-on Nexthink experience within an end-user computing environment

Experience supporting senior executives or VIP users

Strong Windows 10/11 and Microsoft 365 troubleshooting skills

Experience with Active Directory/Entra ID, Exchange, Intune and endpoint deployment tools

Evidence of personally delivering hardware refreshes, Windows migrations, device rollouts or office moves

Experience writing technical procedures or support documentation

The ability to take ownership and deliver work independently

Strong communication skills and a polished, professional approach

A stable employment history
Please note:
This is a full-time contract requiring five days per week onsite in London W1. The rate is fixed at £40 per hour Inside IR35 through the agency's nominated umbrella company. Overtime, when required and authorised, is paid at time and a half.
Please apply only if you have hands-on Nexthink experience and are comfortable with the rate, Inside IR35 arrangement and five-day onsite requirement.
When applying, please ensure your CV clearly explains what you have personally done with Nexthink, including any experience with dashboards, investigations, alerts, campaigns, Remote Actions or automated remediation.
Bowers Partnership is acting as an employment business in relation to this vacancy

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