Head of Operations - Soft FM

Head of Operations - Soft FM

Location: London
Salary: £90,000 - £100,000 per annum
Employment: Permanent, Full Time
Hours: 40 hours per week
Sector: Healthcare / Facilities Management

The Opportunity
A UK Leading FM Service Provider is looking to appoint an experienced Head of Operations - Soft FM to lead the operational delivery of a major healthcare facilities management contract in London.

This is a senior leadership position with responsibility for overseeing a broad range of Soft FM services, leading large operational teams and ensuring consistently high standards of service delivery, compliance, commercial performance and customer satisfaction.

The successful candidate will play a key role in developing the operational strategy for the contract, building strong relationships with senior client stakeholders and driving continuous improvement across a complex healthcare environment.

Key Responsibilities

• Lead the operational delivery of multiple Soft FM service lines across a large and complex healthcare environment.
• Develop and implement strategic operational plans to improve service quality, efficiency and customer satisfaction.
• Take overall accountability for operational performance, financial performance and P&L management.
• Build and maintain strong relationships with senior client stakeholders, acting as a key point of escalation.
• Ensure contractual obligations, KPIs, SLAs, compliance requirements and service standards are consistently achieved.
• Lead, manage and develop a large operational and management team, creating a high-performing and engaged workforce.
• Identify opportunities to improve productivity, efficiency and service delivery while maintaining quality and compliance.
• Drive continuous improvement, innovation and service transformation across the contract.
• Oversee workforce planning, succession planning and talent development.
• Provide strong leadership during organisational change, consultation processes and TUPE activity where required.
• Ensure effective governance, reporting and performance management across all Soft FM services.
• Promote a strong culture of health, safety, compliance, customer service and operational excellence.

About You
We are looking for an experienced senior FM professional who can demonstrate:

• Significant senior operational leadership experience within Facilities Management, Healthcare FM or another complex, multi-service environment.
• Strong experience managing Soft FM services and large-scale contracts.
• A proven track record of leading large, multi-disciplinary operational teams.
• Strong commercial understanding, including budget management and P&L accountability.
• Excellent client and stakeholder management skills, with the confidence to operate at senior and executive level.
• Experience delivering operational transformation, efficiency programmes and continuous improvement.
• Strong understanding of contractual performance, KPIs, SLAs and governance.
• Experience managing organisational change, employee relations and TUPE processes.
• Excellent communication, presentation and influencing skills.
• A strategic and commercially focused approach combined with strong operational leadership.

Why Apply?
This is an excellent opportunity for an established Head of Operations, Regional Operations Director, Operations Director or senior Soft FM professional looking to take responsibility for a high-profile healthcare contract.

You will have the opportunity to influence operational strategy, lead a significant workforce, work closely with senior client stakeholders and make a genuine impact on service delivery across a complex healthcare environment.

Salary: £90,000 - £100,000 + benefits

If you have the senior-level Soft FM and operational leadership experience required for this position, we would be keen to hear from you.

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