Field Service Engineer

Job Purpose

We are looking for an experienced and customer-focused Field Service Engineer to support customers across Melksham and the surrounding territory.

Based from the Melksham depot, you will be responsible for carrying out servicing, planned maintenance, fault diagnosis and repairs on a range of materials handling equipment at customer sites.

This is a field-based position suited to an engineer who enjoys working independently, solving technical problems and providing customers with a high standard of service while keeping their equipment operational and downtime to a minimum.

Key Responsibilities

• Carry out planned preventative maintenance and routine servicing on materials handling equipment.
• Attend customer breakdowns and diagnose mechanical, electrical and hydraulic faults.
• Complete repairs efficiently and to the required standard, helping to minimise customer downtime.
• Carry out component replacement and identify any additional repairs or maintenance required.
• Complete equipment and safety checks in accordance with required procedures.
• Accurately complete service reports, job sheets and associated documentation.
• Identify parts required for repairs and work closely with the parts team to ensure they are ordered promptly.
• Manage van stock and ensure commonly required parts and consumables are maintained appropriately.
• Maintain tools, diagnostic equipment and other company equipment in good working order.
• Keep customers informed regarding equipment condition, repairs undertaken and any further work required.
• Work closely with the wider service team, parts department and other engineers to deliver an efficient service.
• Follow all relevant health & safety requirements and safe working practices while on customer sites.
• Represent the business professionally and build positive working relationships with customers.
• Carry out any other reasonable duties within the scope of the position.

What We’re Looking For

The successful candidate will ideally have previous experience as a Field Service Engineer, Forklift Engineer, Plant Engineer, Agricultural Engineer, HGV Technician or similar mechanical/electrical engineer.

You should have:

• Strong mechanical fault-finding and repair skills.
• A good working knowledge of electrical and hydraulic systems.
• Experience servicing and repairing mobile equipment, vehicles or machinery.
• The ability to diagnose faults methodically and complete repairs effectively.
• Confidence working independently and managing your own workload in the field.
• Good communication and customer service skills.
• A practical, organised and professional approach.
• Good attention to detail when completing service documentation.
• A strong awareness of health & safety and safe working practices.
• A full UK driving licence.

Previous experience working with forklift trucks or other materials handling equipment would be advantageous. However, engineers from closely related industries with strong transferable mechanical, electrical and hydraulic skills may also be considered.

The Role

This is a field-based engineering position, operating from the Melksham, Wiltshire SN12 depot and supporting customers across the surrounding territory.

You will be responsible for managing your customer visits and daily workload while receiving support from the wider service and parts operation.

The role offers a good combination of technical fault finding, hands-on engineering and customer interaction and would suit someone who enjoys the independence of field-based work while still being part of a larger engineering team

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