Customer Service Administrator

WN3

£13.10/hour

Customer Service Administrator
Location: Wigan
Pay: £13.10 per hour
Hours: Monday to Friday, 8am–5pm

Great with customers and thrive in a fast-paced environment? Bring your organisation, resilience and empathy to a busy office team.

We’re recruiting a Customer Service Administrator to support our client’s office team, manage customer enquiries and help keep orders and communication running smoothly.

Many customers are having their homes renovated, which can be a stressful time. You’ll need to listen carefully, show understanding and remain calm and professional when dealing with concerns, changes or frustrations.

The role

Monitor shared sales and information inboxes, organise emails and respond promptly to enquiries.
Handle enquiries about quotes, orders, amendments and complaints.
Answer incoming calls, direct customers to the right person and accurately record messages and contact details.
Provide clear, reassuring updates, working closely with processing and technical teams.
Handle difficult conversations with patience, empathy and a practical approach to resolving issues.
Arrange sample boxes, track their progress and follow up with customers.
Learn about products, customer requirements and order processes, progressing to support order processing.
Respond to changing customer requirements and maintain accurate records.

About you

Strong communication skills and a helpful, professional telephone manner.
Resilience and the ability to remain composed during challenging conversations.
Empathy and an understanding of the stress customers may experience during home renovations.
Confidence working in a fast-paced environment and managing competing priorities.
Good organisation and attention to detail.
Confidence using email and everyday office systems.
Willingness to learn about products and processes.
Previous customer service or administration experience would be beneficial.

Interested? Apply with your CV to be considered.

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