Client Services Coordinator

We are looking for a Client Services Coordinator to support the running of a busy business centre in Stevenage. You will deliver excellent customer service, and help create a positive experience for clients and visitors. This role offers a mix of customer service, administration, sales support, and operational responsibilities.

The client has a focus on exceptional customer care, and wants someone who can join them in delivering this experience to uphold their great standards.

Key Details

Monday to Friday on site 08:30-17:00
Starting salary circa £28,000
25 days holiday + Bank Holidays + Christmas shutdown
Healthcare cash plan & discounted gym
Modern working environmentResponsibilities
Welcome clients and visitors and ensure a positive customer experience.
Respond to enquiries by phone and email, arranging viewings and following up on leads.
Manage client administration, including records, invoicing, and service updates.
Coordinate meeting room bookings and ensure rooms are prepared to company standards.
Monitor stock levels, report maintenance issues, and support general centre operations.
Work closely with the Centre Manager to assist in all areas of the business.
Ensure meeting rooms are kept clean and tidy and that centre staff are aware of bookings.
Handle customer queries professionally and escalate issues where appropriate.Experience Needed
Previous experience in an administrative or customer facing role.
Strong customer service skills with a professional and friendly approach.
Good organisational skills and the ability to manage multiple tasks.
Confident using Microsoft Office and other business systems.
Able to work independently, use initiative, and adapt to changing priorities.
Experience in a concierge or business centre environment would be beneficial.If you enjoy working in a customer focused environment, building strong client relationships, and providing outstanding service, this could be an excellent opportunity. Join a supportive team where you can make a real impact on the client experience while developing your skills across customer service, administration, and operations

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