Customer Service Advisor

Kinaxia are recruiting a Customer Service Advisor to join their team at their site in Stockport. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.

Monday - Friday
45 hours per week
Additional benefits:
Life assurance
Pension
Exceptional fleet
Full Uniform and PPE
Onsite Parking
Employee Assistance Programme
Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)
About the job:

Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels.
Establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives.
Adhere to all HR, GDPR and Health & safety policies to ensure the Company are fully compliant.
Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.
Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.
Skills & Competencies:

Transport and warehousing experience preferable
Both experience and knowledge of traffic management systems preferable
Previous customer service experience
Dealing effectively with customer queries
Building and maintaining effective working relationships both internally and externally
Customer Account management
Proficient in Microsoft Office Suite (Word, Excel, Outlook) at an intermediate level

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