Customer Care Advisor

Customer Care Advisor
Outskirts of Redhill | Permanent | £31,000pa | 8am-5pm

We’re working with an established business on the outskirts of Redhill, who are looking for a Customer Care Advisor to join their team.

This is a great opportunity for an experienced customer service professional who enjoys solving problems, handling complaints & making sure customers receive a genuinely positive experience.

The Role

Handling customer enquiries via phone & email

Managing & resolving customer complaints

Investigating issues & finding effective solutions

Providing accurate information on products, services & pricing

Processing orders, quotes, returns, refunds & delivery queries

Meeting response times, service levels & customer satisfaction targets

Identifying customer feedback & helping improve processes

Recognising relevant opportunities to support additional customer needs
About You

We’re looking for someone with previous experience in customer service or customer care, ideally within a busy phone-based or multi-channel environment.

Confident handling customer complaints & challenging situations

Calm, professional & empathetic under pressure

A strong communicator with excellent listening skills

A confident problem solver who takes ownership
The Package

Monday to Friday, 8am-5pm

Offering a starting salary of up to £31,000pa DOE

25 days holiday + BH

Free onsite parking

Great benefits included

If you’re looking to make a real different to the customer experience, get in touch today to find out more

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