Technical Services Administrator

We are seeking a reliable and well‑organised individual to join our UK Service team in a Technical Support position. This is an office‑based role (37.5 hours per week) providing essential coordination, administration and technical support to ensure the smooth running of the service department.
The role would suit someone who is structured, detail‑focused and confident communicating with both customers and engineers. This role would suit a machine tool service engineer who wants regular hours in an office without travel.
Key Responsibilities

• Act as the first point of contact for incoming support requests, triaging where appropriate
• Review engineers’ service reports for clarity and accuracy, making amendments where required
• Issue version‑one service reports promptly
• Identify follow‑up parts requirements and manage the parts identification process
• Liaise with customers regarding advisory actions following site visits
• Provide back‑office support within the CRM system, ensuring all communication is logged correctly
• Update work plans and checks as directed by the Technical Support Manager or Service Manager
• Produce monthly reports covering cases, work orders and service appointments
• Provide office cover during holiday or sickness periods
• Assist with support relating to both machinery and project‑based issues
• Ensure technical manuals are accurate, up to date, and aligned with internal systems
• Proactively update customers on ongoing cases and escalate issues where necessary
• Undertake any additional duties reasonably requested to support the service department

What We’re Looking For

• Strong organisational skills and attention to detail
• Clear and professional communication, both written and verbal
• Confidence working with engineers, customers and internal teams
• Ability to manage multiple tasks and maintain accuracy under pressure
• Familiarity with CRM systems or service‑based environments is beneficial
• A proactive approach to problem‑solving and follow‑through

Why This Role Matters
This position plays a central role in ensuring customers receive a professional, timely and well‑coordinated service experience. You will be a key link between the engineering team, the service department and the customer — helping maintain high standards and operational efficiency

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