Lodge Manager

OX1, Oxford, Oxfordshire

£40000 - £45000/annum

Are you an experienced people manager with a background in front-of-house operations, facilities, hospitality, security or customer service?

We're recruiting for a Lodge Manager to lead a busy, customer-facing operation within a prestigious organisation in Oxford. This is a highly visible leadership role responsible for ensuring a safe, welcoming and professional environment while overseeing a team providing support around the clock.

Key Responsibilities

Lead, develop and motivate a team operating across a 24/7 service.
Manage rotas, shift cover, annual leave and performance management.
Deliver exceptional customer service and maintain high front-of-house standards.
Oversee visitor management, access control and security procedures.
Respond to incidents and emergencies, ensuring appropriate escalation and resolution.
Support health & safety, fire safety and business continuity processes.
Manage contractors, suppliers and operational resources.
Drive continuous improvement across service delivery and operational procedures.

About You

You'll have experience managing teams within environments such as:

Facilities Management
Security
Hospitality
Residential Services
Front of House Operations
Estates or Campus Services
Customer Service Operations

You will be a confident leader with excellent communication skills, strong organisational ability and the confidence to make decisions in a fast-paced environment.

Working Pattern

This role supports a service operating 24 hours a day, 7 days a week. Typical shifts include:

07:00 - 15:00
15:00 - 23:00
07:00 - 19:00 (weekends)

Flexibility is required to support operational needs, events and emergency situations.

What's on Offer?

Varied leadership role with real responsibility.
Friendly and supportive working environment.
Strong benefits package.
Opportunity to lead a critical operational function within a respected organisation.

To find out more, apply today for a confidential conversation

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