Motor Claims Handler

Claims Handler - Motor Claims

Salary: £28,000+ (DOE) Location: Rochdale - Excellent Transport Links Hours: Monday to Saturday (Shifts between 8am-5:30pm, plus 9am-12pm on Saturdays)

Are you a confident communicator with a passion for delivering exceptional customer service? Do you thrive in a fast‑paced environment where no two days are the same? If so, this could be the perfect next step in your career.

About the Role

As a Claims Technician, you'll be the first point of contact for clients referred by our trusted partners. You'll manage your own caseload of motor claims from first notification through to settlement, ensuring each client is supported until they're fully back in their pre‑accident position.

Your responsibilities will include:

Taking detailed information for new claims and assessing validity

Managing your own portfolio of ongoing claims

Ensuring all necessary information is gathered to support recovery

Providing clear, professional updates to clients and third parties

Maintaining a proactive approach to progressing each claim efficiently

This role is ideal for someone who enjoys problem‑solving, communicating with customers, and taking ownership of their work.

What We're Looking For

Preferred (but not essential):

Familiarity with ABI/GTA guidelines

Understanding of the phonetic alphabet

Confidence using Microsoft Office

Basic knowledge of internet technologies

Most importantly, you'll bring a proactive, can‑do attitude and a commitment to delivering outstanding service. Full training will be provided.

What's in It for You

£28,000+ salary, depending on experience

20 days holiday + bank holidays

Pension scheme

Paid overtime

Supportive team environment with full training

Convenient Rochdale location with excellent transport links

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