Ocean Import Operator

Ocean Import Operator - HYBRID WORKING

Location: Dagenham
Salary: £35,000 per annum, with an increase following successful completion of probation
Working arrangement: Hybrid
Position: Permanent, full-time

An established and growing freight-forwarding business is looking for an experienced Ocean Import Operator to join its team in Dagenham.

This is an excellent opportunity for someone with at least two years’ ocean-import experience who can manage shipments confidently from initial booking through to final delivery. Previous experience using CargoWise is essential.

The company offers hybrid working, a supportive team environment and genuine opportunities for career progression.

Key Responsibilities

Manage ocean-import shipments from booking through to final delivery

Handle both FCL and LCL consignments

Liaise with customers, shipping lines, overseas agents, hauliers and internal departments

Monitor vessel schedules, arrivals and shipment milestones

Provide customers with regular and proactive shipment updates

Arrange customs-clearance instructions and supporting documentation

Coordinate container collections and final deliveries

Manage Bills of Lading, arrival notices and import documentation

Obtain rates and prepare customer quotations

Process supplier invoices and raise customer invoices

Resolve delays, documentation issues and operational queries

Maintain accurate and up-to-date shipment records within CargoWise

Deliver a consistently high level of customer service

Essential Requirements

A minimum of two years’ ocean-import experience within freight forwarding

Strong knowledge of end-to-end ocean-import operations

Previous experience handling FCL and LCL shipments

Confident using CargoWise

Excellent customer-service and communication skills

Strong attention to detail and organisational ability

Able to manage a busy workload and prioritise effectively

Comfortable working independently and as part of a wider team

What Is on Offer

Salary increase following successful completion of probation

Hybrid working

Genuine opportunities for progression

Supportive and professional working environment

Opportunity to join a growing freight-forwarding business

If you have solid ocean-import experience and are confident using CargoWise, apply today for a confidential discussion

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