Ocean Import Operator

Ocean Import Operator - HYBRID WORKING

Location: Dagenham

Salary: £35,000 per annum, with an increase following successful completion of probation

Working arrangement: Hybrid

Position: Permanent, full-time

An established and growing freight-forwarding business is looking for an experienced Ocean Import Operator to join its team in Dagenham.

This is an excellent opportunity for someone with at least two years' ocean-import experience who can manage shipments confidently from initial booking through to final delivery. Previous experience using CargoWise is essential.

The company offers hybrid working, a supportive team environment and genuine opportunities for career progression.

Key Responsibilities

• Manage ocean-import shipments from booking through to final delivery
• Handle both FCL and LCL consignments
• Liaise with customers, shipping lines, overseas agents, hauliers and internal departments
• Monitor vessel schedules, arrivals and shipment milestones
• Provide customers with regular and proactive shipment updates
• Arrange customs-clearance instructions and supporting documentation
• Coordinate container collections and final deliveries
• Manage Bills of Lading, arrival notices and import documentation
• Obtain rates and prepare customer quotations
• Process supplier invoices and raise customer invoices
• Resolve delays, documentation issues and operational queries
• Maintain accurate and up-to-date shipment records within CargoWise
• Deliver a consistently high level of customer service

Essential Requirements

• A minimum of two years' ocean-import experience within freight forwarding
• Strong knowledge of end-to-end ocean-import operations
• Previous experience handling FCL and LCL shipments
• Confident using CargoWise
• Excellent customer-service and communication skills
• Strong attention to detail and organisational ability
• Able to manage a busy workload and prioritise effectively
• Comfortable working independently and as part of a wider team

What Is on Offer

• Salary increase following successful completion of probation
• Hybrid working
• Genuine opportunities for progression
• Supportive and professional working environment
• Opportunity to join a growing freight-forwarding business

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