Customer Service Assistant

Customer Service Assistant

Newport, Shropshire

Permanent

Monday to Friday, 7am – 4pm

£28,500

Our client is a well-established and growing business with a strong reputation within its sector. With a large operational workforce and a customer-focused approach, they pride themselves on delivering a high-quality service and building long-term relationships with customers. The business offers a supportive team environment where excellent communication, collaboration and customer service are at the heart of everything they do.

Key Duties & Responsibilities:

• Acting as a first point of contact for customers via telephone and email.
• Handling inbound and outbound customer communications in a professional and timely manner.
• Providing customers with updates on deliveries, lead times and available service options.
• Resolving customer queries and issues, ensuring a positive outcome and high levels of satisfaction.
• Liaising with operational teams to ensure the smooth delivery of services.
• Coordinating communication between customers and internal departments.
• Updating internal systems and databases with accurate and relevant information.
• Monitoring recurring customer issues and escalating concerns where appropriate.
• Producing and maintaining KPI information and service-related reports.
• Contributing to a collaborative team environment focused on delivering excellent customer service.

Skills & Experience:

We're looking for a confident and customer-focused individual with previous customer service or administrative experience. You will be an excellent communicator, comfortable building relationships over the phone and via email, and able to manage a varied workload in a fast-paced environment. Strong organisational skills, attention to detail and good IT skills are essential, along with a proactive approach and a genuine commitment to delivering outstanding customer service.

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.

Reference: DE27080

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