Customer Service Administrator

Customer Service Administrator

Liverpool City Centre
Full-time | Monday to Friday, 9:00am - 5:00pm
£25,000 basic + £4,000-£5,000 annual bonusThe Role

We are recruiting for a highly organised and customer-focused Customer Service Administrator to join a growing and supportive team in Liverpool City Centre.

This is a fantastic opportunity for someone who enjoys a varied role, combining administration with customer support, while working closely with Senior Account Managers to deliver an excellent client experience.

Key Responsibilities

Provide administrative support to Senior Account Managers, ensuring smooth day-to-day account management
Act as a key point of contact for customer queries, delivering a professional and efficient service
Process and manage client information accurately, maintaining up-to-date records
Handle inbound and outbound communications via phone and email
Support account activity, ensuring deadlines and service levels are met
Assist with reporting, documentation, and general office administration
Build strong relationships with clients and internal stakeholdersAbout You

Previous experience in an administrative or customer service role
Strong organisational skills with excellent attention to detail
Confident communicator with a professional telephone manner
Ability to manage multiple tasks and prioritise effectively
Proactive and team-oriented approach
Good working knowledge of Microsoft Office (Word, Excel, Outlook)What's on Offer

Competitive salary of £25,000
Annual bonus of £4,000-£5,000
Monday to Friday working hours (no weekends)
Central Liverpool location with excellent transport links
Supportive team environment and opportunities for developmentApply Now

If you're looking for a varied role where you can develop your skills in both administration and customer service, we'd love to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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