Customer Service Executive (Logistics)

09.00 – 17.00

My client is a fast growing logistics business with a network of 11 sites in the UK currently with further expansion plans on the horizon. You will be working alongside operations providing a professional & seamless service to their customers. You will be working in a fast paced environment where no two days are the same.

Due to further expansion they are seeking a customer service executive to join their friendly team. This is a fantastic opportunity for someone who is motivated and ambitious and looking to build a career.

Responsibilities

• Taking in bound calls from key account with enquiries, orders and queries
• Working to customer KPI’s on performance and resolutions
• Logging details onto inhouse TMS system and producing performance reports
• Coordinate delivery bookings and monitor timed deliveries, proactively communicating and service issues
• Managing complaints and liaising with a number of stakeholders in the business to provide a timely solution
• Communicating with clients internal/external via the telephone ,email and face to face
• Building relationships
• Providing solutions

Skills required

Experience of working within a logistics environment an advantage

Strong communication skills

Previous key account/customer service experience

Resilience

Able to deal with complaints

Solution driven

Strong IT skills

Benefits include

• 22 days holiday + bank holidays
• Life Assurance
• Employee Assistance Programme
• Lifestyle benefits/discounts
• Pension scheme
• Excellent working environment
• Genuine career progression opportunities

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