Rates Payment Officer

Job Title: Rates Payment Officer

Location: London (Hybrid)

About the Firm

Our client is a UK property consultancy specialising in high‑value, complex assets across the property lifecycle. They bring clarity, creativity, and conviction to complex challenges, collaborating to create value rather than simply preserve it.

Role Overview

A requirement has arisen for a Rates Payment Officer to join the Rate Management Team in London. The role provides day‑to‑day support across business rates administration, client service delivery, billing authority liaison, liability management, and internal reporting.

Key Responsibilities

Support delivery of monthly, quarterly, and annual KPIs, ensuring deadlines and service standards are met

Process and review business rates and BID demands, recording liabilities, reliefs, and billing information accurately

Liaise with billing authorities on liabilities, queries, disputes, and notices

Maintain accurate databases, client records, and quality control systems

Assist with funding requests, payment schedules, remittance information, refund tracking, and reconciliation exercises

Undertake data cleansing, reconciliation, and reporting using Excel, Teams, and internal systems

Provide guidance to junior colleagues on business rates processes and queries

Contribute to team training, process improvement, and meetings

Identify savings opportunities, compliance risks, and value‑add services for clients

Attend occasional client site visits or meetings

Candidate Requirements

Minimum 2 years’ experience in business rates, local authority revenues, property administration, client accounting, or related property finance

Understanding of business rates demands, billing authority processes, reliefs, exemptions, credits, and refunds

Strong attention to detail with ability to review financial and property data accurately

Confident communicator with clients, billing authorities, subcontractors, and colleagues

Strong organisational skills with ability to manage competing deadlines

Good working knowledge of Microsoft Excel, Outlook, Teams, and case management systems

Proactive, collaborative, and client‑focused approach

Next Steps If you are looking to join a forward‑thinking consultancy and play a key role in their Rating division, apply today with your CV. TML Recruitment will be in touch to discuss this opportunity further

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