RLO - East London

Resident Liaison Officer (RLO) - East London
📍 East London | Leading Main Contractor | L&Q Framework | Excellent Salary + Fuel Card
We are recruiting for a Resident Liaison Officer to join a leading main contractor delivering works on the L&Q framework.
This is a fantastic opportunity to join a well-established, forward-thinking contractor with a strong reputation across the social housing and retrofit sectors.
The Project
You’ll be working on Social Decarbonisation Fund (SHDF) schemes, delivering:

External Wall Insulation (EWI)

Window replacements

Roofing works

External repairs and associated improvements
These works will be carried out in occupied residential properties, so strong communication and stakeholder engagement skills are essential.
The Role
As Resident Liaison Officer, you will be the key link between site teams and residents, ensuring works run smoothly while maintaining high levels of customer satisfaction.
Your responsibilities will include:

Pre-start meetings and resident consultations

Managing expectations around programme and access

Handling queries, concerns and complaints professionally

Coordinating access to properties

Supporting vulnerable residents

Ensuring a positive customer journey throughout the works
About You

Previous experience as an RLO within social housing, refurbishment or retrofit

Ideally experience working on SHDF or decarbonisation projects

Strong communication and problem-solving skills

Empathetic, organised and confident dealing with residents in occupation

Full UK driving licence
What’s on Offer

Highly competitive salary

Fully expensed fuel card

Strong, supportive company culture

Secure, long-term framework projects

Opportunity to grow within a leading contractor
This is an excellent opportunity to join a contractor that genuinely values both its residents and its staff

This is a summary of a vacancy from the advertiser. Read the full job description and apply →