Resident Liaison Officer

Resident Liaison Officer – Social Housing Refurbishment
Ealing, West London
A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing.
The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects.
The Role
As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction.
Key responsibilities include:

Acting as the main point of contact for residents throughout the refurbishment works

Carrying out resident consultations and pre-start meetings

Keeping tenants informed about programme timelines, access requirements and progress of works

Managing queries, concerns and complaints in a professional and proactive manner

Coordinating access to properties with the site team

Maintaining clear communication and accurate records to ensure a positive resident experience
The Works
The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include:

External wall insulation (EWI)

Window replacements

Roofing works

External repairs and energy efficiency upgrades
Requirements

Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works

Strong interpersonal and communication skills

Ability to build trust with residents and work closely with site teams

Organised with good administrative skills

Full UK driving licence and own vehicle required
Package

Generous salary

Car allowance and fuel card

Long-term secured work on a major framework

Opportunity to join a stable and growing contractor with an excellent reputation
This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London.
If you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

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