Change Manager

This role is based in our London office (3 days per week), with occasional travel to client sites as required.

Key Responsibilities

Change Management Delivery

Apply a structured change management methodology (e.g. Prosci) to lead change activities across multiple clients and projects simultaneously in a range of sectors
Play a key role in supporting medium to large-scale transformation projects
Conduct stakeholder analysis, change impact assessments and change readiness assessments to determine the size, scale, complexity and impact of proposed changes
Own and lead change management planning, understanding client needs to translate requirements into best-practice, actionable plans and adoption strategies
Identify and mitigate risks that could impact people experience and adoption of new platforms
Maintain close relationships with functional teams and project managers to ensure collaboration on deliverables, workshops and client delivery
Collaborate with client counterparts in change, L&D and communications

Communications

Understand how different personas will be impacted by transformation and create content to mitigate change resistance
Own communications plans and content end-to-end

Training

Support the design, development and delivery of training plans, curriculums and content
Deliver training sessions and workshops to clients as required

Relationship management

Build trusted relationships with clients, from exec level to project teams, and with internal teams
Maintain frequent contact with key client stakeholders to track satisfaction levels and look for ways to

Practice Development

Input to proposals, change project scoping and sales collateral
Shape the development of iMMERSIVE’s Change Management offerings (toolkits, delivery pillars and ideation sessions)
Help grow future talent by coaching and providing development opportunities to junior colleagues

Qualifications & Experience

Recognised change management certification (e.g. APMG, Prosci)
5–8+ years’ hands-on experience managing the “people side of change” in a client-facing environment
Experience planning, creating content for, and delivering training
Agile project methodology experience
Experience with Salesforce implementations
AI Fluency – Uses AI tools daily to support delivery (e.g. drafting content, synthesising research, building change materials); stays current on how AI is reshaping change management practice and client transformation programmes
Communication – Excellent written and verbal communication; confident and clear messaging; able to facilitate workshops and client calls with credibility
Growth Mindset – Open to learning new products and building knowledge as iMMERSIVE expands its product portfolio
Teamwork & Collaboration – Team-oriented with a “can do” attitude; experienced supporting less experienced colleagues
Presentation – Able to convey change management expertise and business knowledge to audiences at all levels
Problem Solving – Anticipates issues and identifies practical solutions
Adaptability – Flexible working style; comfortable shifting priorities as circumstances change
Organisation – Highly organised and proactive; able to multitask and prioritise effectively
Influence – Able to influence at all levels of an organisation to drive change practice
Action Orientation – Balances short-term change activities against long-term strategy
Self-Motivation – Comfortable working with ambiguity; takes initiative to lead the change management workstream
Knowledge Sharing – leads initiatives to develop iMMERSIVE internally through enablement sessions, mentoring etc.

What we Offer

Competitive salary and benefits package
Opportunities for professional growth and development
A supportive and collaborative work environment. Office Snacks. Regular socials.
Flexible work hours and remote work options

iMMERSIVE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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