Salesforce Consultant

We are seeking a Salesforce Consultant to help design, build, and optimise Salesforce solutions across Sales, Service and/or Experience Cloud. You’ll translate business needs into scalable platform capabilities, lead configuration and delivery, and support users through change and adoption.

Key Responsibilities

• Lead discovery workshops; capture requirements, user stories, and acceptance criteria.
• Translate business processes into Salesforce solution designs (declarative-first where appropriate).
• Configure and deliver Salesforce capabilities: objects, fields, page layouts, Lightning apps, flows/approvals, validation rules, reports/dashboards.
• Partner with technical teams on integrations, data migration, security model, and custom development when needed.
• Produce clear functional documentation: process maps, solution design notes, admin guides, release notes.
• Support testing (test strategy, UAT coordination, defect triage) and deployment activities.
• Drive stakeholder management, scope control, and delivery planning; identify risks and dependencies early.
• Support change management and user enablement (training materials, comms, hypercare).
• Contribute to continuous improvement: governance, best practice, and platform roadmap.

Required Skills & Experience

• Proven experience delivering Salesforce implementations or enhancements in a consulting or in-house role.
• Solid understanding of Salesforce data model design and environment management (sandboxes, change sets/DevOps tools).
• Experience with Agile delivery (user stories, backlog management, sprint ceremonies).
• Confident communicator with stakeholders from end users through to senior sponsors.
• Strong analytical/problem-solving skills; able to balance business outcomes with platform constraints.
• Experience with one or more: Sales Cloud, Service Cloud, Experience Cloud, CPQ, Field Service, Marketing Cloud (or Account Engagement).
• Exposure to integration patterns and tools (APIs, middleware such as MuleSoft/Boomi, SSO).
• Salesforce certifications (e.g., Admin, Advanced Admin, Platform App Builder, Sales/Service Cloud Consultant).

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