Service Delivery Manager (Retail Operations)

• 12–15 years of experience in service delivery, service management, or operations management.
• Experience of managing projects with infrastructure and applications support is mandatory
• Proven experience managing service operations for retail clients or retail technology environments across infra and applications preferred
• Strong knowledge of ITIL service management practices.
• Hands-on experience in client stakeholder management, service governance, and operational reporting.
• Experience handling financial operations such as invoicing, billing coordination, and budget-related activities within service delivery.
• Strong experience working with third-party vendors and external service providers.
• Demonstrated ability to drive operational excellence and continuous service improvement initiatives.
• Excellent communication, stakeholder management, and problem-solving skills.

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