Investigations Manager

Job Description

Job Title:Investigations Manager

Req ID:63150

Job Function:Engineering

Posting Start Date:12/10/2026

Posting End Date:23/10/2026

Division:Openreach

Job Location:GBR London - Colombo House

Advertised Salary:Competitive

Hiring Manager –Richard Ginnaw.

Salary - Competitive.

Location – Field based role, will include unsocialable hours. (London, South East & South West England)

Closing Date – 23/10/2026

About the role

Reporting to the Senior Manager Security Operations, the Regional Security Ops Manager is regionally responsible for:

The implementation of the security strategy for network crime, to tackle all external network crime ensuring delivery of a measurable security response through Specific / bespoke network security solutions.

Delivery of the regional security compliance check programme

Maintaining the 24/7 security regional taskforce responsible for identifying crime trends and designing response plans including crime scene forensic recovery.

Identifying security weakness in the network and drive regional police engagement to respond to and resource network incidents to secure arrests.

Create a safe and secure environment for regional taskforce members during security day / night operations & surveillance, with no danger to life, also ensuring that Openreach people, third parties /contractors operate securely in the external network.

Responsibilities

• Lead the regional delivery of Openreach's network security strategy, developing and implementing effective solutions to prevent, detect and respond to external network crime.
• Manage a 24/7 regional security taskforce, identifying crime trends, coordinating investigations, gathering intelligence and delivering targeted responses to protect network assets.
• Build and maintain strong partnerships with law enforcement agencies, local authorities and industry partners to support crime prevention, investigations and successful prosecutions.
• Drive regional security compliance programmes, ensuring employees, contractors and third parties operate safely, securely and in line with regulatory and legislative requirements.
• Identify vulnerabilities across the network and lead proactive security initiatives to reduce risk, protect assets and disrupt criminal activity.
• Ensure compliance with relevant legislation, including RIPA and POCA requirements, while managing evidence, intelligence and asset recovery activities.
• Work closely with internal stakeholders, including operational, contracts, legal, products and recycling teams, to address security risks, support investigations and safeguard the integrity of the network.
• Promote a safe working environment for taskforce teams and operational colleagues, ensuring effective security practices during surveillance and field operations.

Skills and Experience

Essential skills

• Understanding of policing national intelligence model (NIM)
• Understanding of regulation of investigatory powers act (RIPA)
• Industry or policing qualification in investigations

Desirable skills

• Knowledge of POCA (proceed of crime act) and how it can be applied to recover court compensation for criminal act against Openreach.
• Previous experience of working for law enforcement or trained in law enforcement tactics with strong level of understanding of criminal behaviour and methodology.
• To have experience working with the CPS (crown prosecution service) in a previous role.
• Leading a team of investigators.

Benefits

As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed.

About Openreach

We’re the nation’s number one broadband network and we build the connections that matter.

Our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses and our mission is build the best digital future for the UK.

There’s over 33,000 of us across the country, and we have a vision that our workforce should represent the communities that we serve. Diversity and accessibility are important to both where we are now and where we’re going. We value every colleague and the contribution they make, because a diverse business is a stronger business.

We also want the best work-life balance for all our people, which is why we offer smart working. It’s not a one-size-fits all solution, so you’ll be able to discuss how smart working fits with your role during the recruitment process.

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