The Joseph Rowntree Housing Trust is seeking a Resident Insight and Improvement Officer to place resident voice at the heart of service delivery. You will analyse insights from TSMs, CSAT and complaints, identify trends, and support teams to design and monitor meaningful improvements.
Working with operational colleagues, you will facilitate discussions, present clear reports, and help translate feedback into practical actions.
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TW11, Teddington, Greater London
Resident Engagement Lead (Housing) Teddington, Southwest London with flexibility (Hybrid Working) Salary: £38,062 per annum plus benefits Permanent…
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